Trigent in a Nutshell- Trigent is an offshore software development and application development company that specializes in creating world-class technology solutions and custom applications for software companies, enterprises, and online business customers. Trigent is a SEI CMM Level 4 and ISO 9001:2000 certified Software Services Company head quartered in Boston, USA. Trigent has attained Microsoft Gold Certified Partner status with its high degree of competency in Microsoft technologies.
Trigent was established in 1995 and has development centers at Boston, US and Bangalore, India. Trigent has fostered development of technologies from its in-house R & D teams that are patented and are used to provide high end business solutions.
What makes Trigent a place you want to work at? We at Trigent are passionate about our work and our company. At Trigent high performance teams are built to achieve the challenging end goals. More importantly Trigent will be committed to grooming every single individual to achieve the chosen career path. The people are empowered to make decisions that are best for the company.
Trigent's Work culture is one of the best in the industry with our open door / no boundary policy where any employee has access to top management. Monthly 'Birthday Bash' programs, 'Sports and Cultural committees' adds bonding among Trigent family members and also make Trigent a lively place to work.
Our 'Employee Benefit' and 'Reward & Recognition' activities are most admired ones, which includes aspects like reimbursement of Certification Fee, Quarterly team lunch get together, quarterly 'Star'/ 'Sparkler' awards. Along with these, we have standard industry benefits like Relocation Allowance, Employee Referral Scheme Allowance, Wedding Gift etc. We also encourage Trigent employees to participate in Inter/Intra Company Competitions to exhibit their skills and talents.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases