MANSUKH is one of the leading and most experienced Invest & Trading Solutions Company that provides a wide range of financial services that cater to all classes of traders and Investors. MANSUKH is a member of NSE, BSE, NCDEX, MCX. The company is having its corporate office in New Delhi and regional offices in Chandigarh, Mumbai, Kolkota and Chennai. The MANSUKH has a wide network of 1000+ branches and franchisees at more than 350 locations spread all over India and is among top 15 brokers in India. MANSUKH provides one of the best internet trading platforms to trade across various stock exchanges and is ISO 9001:2008 certified company.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases