To Counsel, the walk-in candidates, generate and follow up on leads, give them the right information desired. Participate in team building and organizational building activities. Passionate to meet people and work focused.
JPA Solutions is in the business of employability. We strive to enhance the know-how and skills of individuals so that they can be better employed generating higher value for themselves and the organization they work for. Our unique pedagogy emphasizes on learning and not just training. Our certification assures competence. If you are an individual who wants to enhance his potential for better opportunities or if you are an organization aiming to enhance capabilities of your people
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases