We are pleased to inform you the openings with our CMM level 5 client on their direct and permanent payroll. Please find the job details for your perusal.
Experience: 4+ to 9 Yrs
Job Location: Hyderabad
Interview Type: Telephonic
Need Application support Analyst for a Data ware House production system which runs on Abinitio, Oracle Exadata Database and Unix platform Resource should have worked in the ETL Application support environment Resource should have the skills to resolve the Incidents User Requests on a daily basis Resource should have analytical skills in resolving the user queries related to the data Resource should analyze the batch job failues and arrive at resolutions short term and long term Resource should be able to communicate with the client about the status and other details
Interested candidates please forward your updated profile to [HIDDEN TEXT] in word format with the below MANDATORY details for further process:
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases