In a country of infinite architectural marvel, our client stands as one of the largest infrastructural developers in Southern India. Our client’s work in the past has been phenomenal and is considered as benchmark for others. Our client's strength is to develop abstract ideas and conceptualise a project on a large scale, which is showcased by more than 50 projects in last five years amounting to Rs.10,000cr with total road stretch completed of 700 kms includes major structures also.Our Company is majorly into infrastructure construction like Airport, Waterworks and regulator bridges. Road and Bridge construction is our client's specialty
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases