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108317/ Service Desk_Anu_Immediate

Arminus Software Private Limited
Keywords / Skills : JD :Excellent Communication Skill. Direct Client interfacing role.Service Desk Engineer Service Desk Engineer will be the Single Point of Contacts for all IT related issues for end users whose key responsibilities include.. ? Ability to understand the client query, Responds to telephone calls, email, instant messages, and ensure every issue/request is logged in the Ticketing tool without any lapses. ?Answer password reset calls/Web tickets/Emails coming into the Help Desk. • Communicate with end-users to understand their support requests. • Handle escalated calls or the calls that need further research for resolution. • Enter, organize, and track work tickets. • Willing to work in rotational shifts. • Coordinate with team to ensure rapid response times and follow-up with customers. • Ability to provide exceptional customer service. • Excellent interpersonal skills. • Excellent telephone presence. • Ability to absorb, understand, Learn and retain information quickly. • Understanding and troubleshooting knowledge different Operating systems • Basic Networking knowledge. • Leadership quality and ability to drive the team to the desired numbers. • Responsible for monitoring the ticket/Call quality
Posted: 21st Mar 2017

Industry
Any
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Posted On
21st Mar 2017
Job Ref code
108317-service-desk_
anu_immediate
Job Description
JD :

Excellent Communication Skill. Direct Client interfacing role.

Service Desk Engineer Service Desk Engineer will be the Single Point of Contacts for all IT related issues for end users whose key responsibilities include.. ? Ability to understand the client query, Responds to telephone calls, email, instant messages, and ensure every issue/request is logged in the Ticketing tool without any lapses. ?Answer password reset calls/Web tickets/Emails coming into the Help Desk. • Communicate with end-users to understand their support requests. • Handle escalated calls or the calls that need further research for resolution. • Enter, organize, and track work tickets. • Willing to work in rotational shifts. • Coordinate with team to ensure rapid response times and follow-up with customers. • Ability to provide exceptional customer service. • Excellent interpersonal skills. • Excellent telephone presence. • Ability to absorb, understand, Learn and retain information quickly. • Understanding and troubleshooting knowledge different Operating systems • Basic Networking knowledge. • Leadership quality and ability to drive the team to the desired numbers. • Responsible for monitoring the ticket/Call quality

About Company
At Arminus Software we not only provide recruitment consultants service to our client companies, but also give the candidates of the Indian job market a perfect platform to get their dream jobs. We will help you to get the best candidates, cultivate them and retain them. Our comprehensive recruitment services as HR consultant in India will surely provide you with profitable propositions for your workforce augmentation.
With our in depth knowledge in different domains and ourselves being a software development company, we are able to provide the best solutions as the recruitment consultants in India. To optimize our ability to provide the best solutions as a recruitment consultant of India, we have concentrated our service in the IT industry ONLY.
Our services are classified in different categories, which are described in the following paragraphs.
Permanent Staffing - As your recruitment consultants, we offer best HR solutions for you that will enable you to concentrate on your core business areas, without bothering about the complexities of the staffing procedure.
Temporary Staffing - We not only provide you with the right candidates but also provide you with the comprehensive temporary staffing solution. We provide advice and consultancy in planning your short term, specific project or seasonal staffing requirements. More.
Temporary to Permanent Staffing - Through this service, we provide effective recruitment service for the companies, who like to select the candidates on the basis of first hand experience of the potential employees as well as their efficiencies of the job. If found suitable they may be absorbed.
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