Every business or industry has different types of clients and to handle them customer service representatives are required. Moreover with a boom in BPO and KPO industries, there are many customer service representative jobs in the market. Customer service representatives provide information on the company?s products or services. They attend to the customer needs by listening to their purchase orders, concerns or complaints. Most of the job opportunities for a customer service representative are in insurance, banks, retail, e-commerce and telecom.