Business & Management Course

Hospitality Supervisor Certificate (HSC)

Course Type: Certification | Study Mode: Online
Vocman Courses Course Provider:
INR 7000.00
(Excluding taxes)

Course Detail

In today's business, the supervisor is the "main link" between the company's goals and the people who must
accomplish those goals. They communicate upper management's objectives and goals to the people who must
somehow accomplish them. They facilitate the process that keeps the business operating. Because of the functions
of supervisors and the major role they play, it is obvious that good supervisors are the key to the success of any
organization. Many of the supervisor's daily decisions affect profits, attitudes and morale. With a role and a function
of this magnitude, it would seem logical that the process of becoming a supervisor would require years of training.
However, most supervisors have had little or no training in supervisory skills. Almost universally, today's
supervisory force is made up of employees who have been promoted from being a "super worker" to being a
As a supervisor, effective supervisory skills are essential to maintaining a positive environment at work.
Supervising employees requires a broad skill set. HSC focuses on many types of skills for a well-rounded approach.
A great supervisor needs 'hard' skills to improve systems and 'soft' skills' to effectively coach and improve people.
The HSC course teaches both. In order to succeed in a high performance workplace, a great supervisor needs to
develop both these skills to help maintain and lead a winning team.
There are 8 HSC modules. Each module will contain the following activities which are explained in more detail
 Module Overview
 HSC Seminar(s)
 Seminar Assessment Quiz
 Skill Builder Activities
 Online Discussions
 “a ha!” Moments
Module Overview
At the beginning of each module, always start with the Overview tab. It contains a module breakdown of
When you click on Seminars, you will find a corresponding seminar for each module. These are a series of selfpaced,
interactive sessions. Each seminar is voiced –over, so make sure the volume of your computer is turned up.
You can click Pause at any time, and replay a previous slide by using the PowerPoint navigation system. We
encourage all participants to take notes and use them as study material for the midterm and final exams.
Once you feel confident with the knowledge presented in the seminar, you are now ready to take the corresponding
quiz. Click on Quizzes and select the quiz that is in the same Module Folder as the seminar you watched. You will
have ONLY two attempts to pass each quiz with a passing grade of 70%. After you have successfully completed
the quiz, you can return to the course materials to begin a new seminar.
Skill Builder Activities
The skill builder activities allow students to put theory into practice and build on the knowledge and skills gained
from the seminars. There will be a corresponding Skill Builder for each Module. Click on the Module and follow
the instructions. Each Skill Builder is worth 5 points. Students receive 5 points for completing them and 0 points
for an incomplete activity.
Online Discussions
The discussion forum allows students to reflect on their experiences and share these experiences with peers, online
faculty and AHA iCoaches. There will be a corresponding Discussion for each Module and they are worth 5 points
each. Click on the Module and reply to the various discussion posts. Students are required to post one reply or one
response per discussion in order to earn the 5 points.
Module Progress
Once you click on a module inside your HSC course, you will see a detailed overview of the required activities for
each module. Some modules might have more than one requirement per activity so use this overview as a way to
track your progress through each module.
Two examinations will be given for this course: the midterm examination covers Modules 1-4 and the final
examination covers Modules 5-8. After you have fully completed Modules 1-4, you will find your midterm exam
located on the Module 4 progress checklist. After you have fully completed Modules 5-8, you will find your final
exam located on the Module 8 progress checklist. Before taking your final exam, you will be asked to complete a
course evaluation to help AHA further enhance our system and courses.
Please note that your midterm and final exams are automated and ONLY come on when you have completed ALL
activities. Each module must have all green checkmarks in order for the midterm and final to be activated.
Grading and Special Designation
A student must have a minimum grade of 70% to earn the HSC certificate from AHA. NOTE: The (AHA) HSC
course grade may differ from your final school grade as your school may have a different grade criteria and
percentage allocation. The grade from your school is the official grade that will be seen in your Transcript of
Records. Students who receive a final grade of 93% or higher will receive a special citation from the American
Hospitality Academy.
Your final grade in the AHA HSC course will be computed based on the following criteria and weight distribution,
for a total of 100%.
Grading Scale
Quizzes: 10%
Midterm Exam: 25%
Final Exam: 25%
Activities: 40% (Online discussions and skill builders make up this percentage)
“a ha!” Moments
At the end of each seminar you will be asked to watch what we call an “a ha!” Moment. What is an “a ha!”
Moment? It is a mini lesson within the lesson that allows you to reflect on what you have learned and inspires and
motivates you to continue to embrace the right customer service attitude. After each lesson, you will find the
corresponding “a ha!” Moment in this tab within your HSC classroom.
Passport to Culture-“Inspiring Global Connections and Friendship”
Your Cultural Course Lab
The cornerstone of AHA’s programs is the study of culture. Our foremost concern is to promote understanding and
respect for different cultures - an important key to successful management and leadership in today’s multicultural
Passport to Culture (PTC) can be considered your course cultural lab where you have the unique opportunity to
travel the world with AHA enhancing your understanding and appreciation of others. Passport to Culture allows you
to connect with others from around the world and participate in discussion forums that can make a difference in the
way you think and feel about your global neighbors.
Extra Credit Points
PTC compliments your existing courses by allowing you to earn extra credit points for each stamp collected. The
more activities and connections you make, the more stamps you receive in your passport. Extra credit points are
earned on your final grade with AHA, based on the number of stamps you collect. Two points per stamp collected
can be earned with a maximum of 12 extra credit points on your final grade.
Successful Completion and Issuance of AHA World Campus Certificate
Your instructor will inform you of the required completion dates. In addition, please check your homepage and
course page for additional announcements regarding examination schedules. After you have completed your final
exam, your score will be computed automatically and your final score will be generated. If you get a passing score,
you will have the opportunity to print your online HSC certificate.
Getting Started!
Personalized World Campus Login
If you are having trouble logging in using the login (your email address) and password sent to you from World
Campus, please check with the faculty member in charge of your section. Only students who have been previously
registered by your instructor online course monitor will have access to World Campus. Below is a description of the
functions you will find on the blue navigation bar once logged in.
Home Page
When you log into World Campus, you will always be taken to your Home Page. All announcements and course
updates will be posted here as well as your current discussions. It is important to check your announcements often
for any changes or information that pertains to your overall successful completion.
My Courses
Each time you log into World Campus, you will need to click the “My Courses” tab and then click on the
Hospitality Supervisor Certificate course. You will then be taken to your “classroom” which consists of the 8 HSC
modules and their corresponding activities and assignments; Module Overview, HSC Seminars,
Quizzes/Examinations, Skill Builders, Discussions and “a ha!” Moments.
My Account
The My Account tab allows you to view your transcript and update your profile. Feel free to update your profile at
anytime, by adding updated information about your personal, academic and/or professional life. Please, just keep it
appropriate for all faculty and student participants. After your course, take time to print your transcripts for your
My Transcript
The My Transcript tab allows you to track your progress for each of the graded activities. All of your scores will be
located in your transcript. You are also able to print your transcript at any time for your own records.
You are required to check your mailbox frequently for any updates from AHA, your instructor or fellow
participants. It is important to understand that your World Campus mail can only send and receive mail from fellow
World Campus users. You will not be able to use this with people who are not participating in this course. Every
time you receive a World Campus mail, you will receive the same mail in your regular email account. Please be
aware that sometimes this may go to junk mail. We suggest that you check your “ spam” regularly.
Global eCafe
eCafe can be found when you click on the tab next to your Mail Box on the blue navigation bar. eCafé provides
participants with the added advantage of traveling the world without leaving home by connecting with students from
around the world who are currently enrolled in World Campus . Students are encouraged to use eCafe to maximize
their professional development and online experience by posting in the various student forums. Your instructor
will be monitoring student participation, which is optional. eCafe was provided as an added value to the HSC
My Play Book
My Playbook is full of win-win strategies that will help you maximize your career and course success. AHA
strongly encourages you to use the information in My Playbook to enhance your professional development skills.
AHA’s iCoach will be referring to it as you go through each module.
Passport to Culture
The Passport to Culture tab is where you easily click to enroll into the program and begin making new friends from
around the world. This is also where you can track the number of stamps and extra credit points you have earned to
Seminar Descriptions
Learning to Lead Former Peers
As a new supervisor, you were promoted based on both your technical and human relation skills. Your promotion is
an exciting time, however, one that you need to approach with caution so you start off on the right foot.
Transitioning from employee to supervisor may mean that you will be motivating and leading your former peers.
This session will allow you to tackle this transition with confidence to help you succeed.
Supervisor and the Management Process
As a future hospitality supervisor, you must know and understand the basic principles of management, that are
essentially the same in any type of business and at all management levels. This session will review the management
process and ask you to apply them within the context of your particular hospitality or tourism specialty and within
the context of the resources available to you within your organization.
Recruit a Winning Team
As a supervisor, you need to understand the basic policies and procedures which human resources staff use when
recruiting and selecting employment candidates. This seminar will describe internal and external recruiting,
interview techniques, and prepare you to work with human resources, or HR, to develop a winning team in your
Conflict and Resolution
Let me ask you…Do you like to handle problems?” In general, nobody enjoys handling problems and conflict. But
they can be the fire that tempers and strengthens your skills as a supervisor. New supervisors often have one of two
reactions to problems and conflict: to ignore them, or to try to solve them without any help from co-workers. This
session will help you learn to the appropriate reactions to common problems that supervisors are faced with.
Team in Training
Make the Connection! During orientation and training the supervisor is the new employees connection to the
organization. Use this session to learn how to orientate and train new employees for success and help in employee
Motivating and Team Building
This seminar identifies some strategies you can use to motivate employees, foster teamwork, and improve your own
leadership skills. After completing this lesson you should be able to understand what motivation is and how it
benefits you, your employees, and your property. You should also be able to use appropriate motivational strategies,
know how to promote teamwork and get employees to help you solve problems and make suggestions about ways to
build teamwork.
Managing Productivity
Few industries depend upon their employees to the same degree as the hospitality industry. Without great
employees, no property can enjoy an outstanding reputation. Just as the quality of a guest’s visit to your property
depends on your employees, so too does your success as a supervisor. This session will help you set successful
productivity standards that can, in turn, mean a big difference in overall performance.
Coach and Evaluation
According to many leadership studies, employees need feedback, coaching and discipline more than ever. This
session will review the crucial supervisory tasks such as performance reviews, coaching and discipline to help drive
success and improve worker performance.